Privacy policy

Overview

This Privacy Policy explains how MoraNest collects, uses, discloses, and protects personal information when you visit our online store, place an order, contact us, or otherwise use our services.

MoraNest is an independently operated online store based in Vietnam. Our store is hosted by Shopify, which provides the ecommerce platform used to offer products and process transactions.

Information We Collect

Depending on how you interact with the store, we may collect:

  • Contact details, such as your name, email address, phone number, billing address, and shipping address

  • Order and transaction details, including products purchased, order history, payment status, and refund information

  • Account details if customer accounts are enabled

  • Communications sent to customer support

  • Device, browser, IP address, cookie, and online activity information

  • Marketing preferences and advertising interaction information where permitted

Payment information is processed by Shopify and the payment providers enabled at checkout. MoraNest does not directly store complete payment-card numbers.

How We Use Information

We may use personal information to:

  • Process payments, fulfill orders, and provide order and delivery updates

  • Verify transactions and prevent fraud or misuse

  • Provide customer service and resolve delivery, return, or refund requests

  • Maintain, analyze, secure, and improve the store

  • Send marketing communications when you have consented or when otherwise permitted by law

  • Personalize content or measure advertising performance where permitted

  • Comply with legal, accounting, tax, regulatory, and contractual obligations

How We Share Information

We may disclose information when reasonably necessary to operate the store, including to:

  • Shopify and enabled payment providers

  • Suppliers and international fulfillment partners, including those that prepare and dispatch orders

  • Shipping carriers, customs agents, and logistics providers

  • Analytics, advertising, fraud-prevention, customer-service, and technical service providers that are enabled for the store

  • Professional advisers, regulators, law-enforcement authorities, or other parties when legally required

  • A successor or purchaser in connection with a legitimate business transaction

Information required to fulfill an order—including the customer’s name, delivery address, phone number, email address, and order details—may be shared with suppliers, fulfillment partners, and shipping carriers.

Shopify processes customer personal information in accordance with its own privacy practices. Customers can learn more in the Shopify Consumer Privacy Policy.

International Processing

Because MoraNest uses Shopify, international fulfillment partners, and global shipping providers, personal information may be processed in countries other than the country where the customer lives. Where required, appropriate safeguards will be used for international transfers.

Cookies and Similar Technologies

The store may use cookies and similar technologies for essential store functions, security, checkout, preferences, analytics, and advertising. Available choices depend on the customer’s location and the settings or services enabled on the store.

Customers can use the cookie or privacy controls displayed on the store, adjust browser settings, or contact us with a privacy request. Disabling essential cookies may prevent parts of the store or checkout from working correctly.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations. Retention periods may vary according to the type of information and applicable requirements.

Your Rights and Choices

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or withdrawal of consent, and to object to or opt out of certain processing, targeted advertising, sale, or sharing of personal information.

To submit a request, email moranest.store@gmail.com. We may need to verify your identity before completing a request. You may also have the right to appeal our response or complain to your local data-protection authority.

Children’s Privacy

The store is not intended for children to make purchases independently. We do not knowingly collect personal information from children below the minimum age permitted by applicable law without appropriate authorization.

Security

We use reasonable administrative, technical, and organizational safeguards. However, no online transmission or storage system can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, legal obligations, or services. The revised version will be posted on this page with an updated date.

Contact

For questions or privacy requests, contact:

MoraNest
Email: moranest.store@gmail.com
Business location: Vietnam